cd99 believes that gaming should be an enjoyable, safe, and controlled activity for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling a form of entertainment — never a source of harm.
Responsible gaming means approaching gambling as a form of entertainment — one that you enjoy on your own terms, within a budget you can comfortably afford, and for time periods that do not interfere with your daily life, relationships, or financial wellbeing. At cd99, we encourage every player across Bangladesh to adopt this mindset before placing a single bet.
Gambling at cd99 — whether on live cricket matches in the BPL, T20 World Cup markets, or slot games from Pragmatic Play and NetEnt — should always be a choice made freely, never under financial pressure or emotional distress. The moment gambling stops feeling fun, it is time to step back and reassess.
Gambling is not a reliable source of income. The house edge exists in every casino game. While big wins do happen, they cannot be predicted or relied upon. Never chase losses, never gamble with money set aside for essential expenses like rent, food, or family needs. Set a budget before you play and stick to it — even if you are winning.
cd99 urges all players to stay honest with themselves about their gambling habits. If you ever feel that gambling is taking up too much of your time, money, or mental energy, the tools and support resources on this page are here to help — free of charge and available around the clock.
Six core commitments that guide how cd99 protects every player on the platform.
cd99 enforces strict 18+ age verification for every new account. Identity documents are reviewed before real-money play is enabled. Underage accounts are closed immediately and all deposited funds returned.
Set daily, weekly, or monthly deposit limits on your cd99 account to keep your spending firmly within budget. Limits take effect immediately when reduced. Increasing a limit requires a 7-day cooling-off period.
Activate a session timer that alerts you when you have been playing for a set duration. Once your time limit is reached, the platform will prompt you to take a break before continuing your session.
If you feel you need a longer break from gambling, you can self-exclude your cd99 account for a chosen period — from 30 days up to permanent closure. During self-exclusion, your account is fully locked and no marketing is sent.
cd99 can send you periodic on-screen summaries showing your total time played and net wagering activity during your current session, helping you stay aware of your gambling behaviour in real time.
Our dedicated responsible gaming support team is available 24/7 — in English and Bengali — to listen, advise, and help you access the right tools for your situation without judgement.
All tools are free, available inside your account settings, and take effect without delay.
Choose a daily (৳), weekly (৳), or monthly (৳) cap on how much you can deposit into your cd99 account. Once your limit is hit, further deposits are declined until the period resets. Lowering your limit is instant. Raising it requires a mandatory 7-day waiting period to protect against impulsive decisions made under pressure.
Set a maximum loss threshold for a given time period. When your net losses reach that figure, cd99 will prevent further wagering until the period expires. This tool is particularly effective for players who find it difficult to walk away after a losing streak and want the platform to step in automatically on their behalf.
Decide in advance how long each gaming session should last — for example, 30 minutes, 1 hour, or 2 hours. When the time is up, you receive a clear on-screen notification. You can choose to end the session or dismiss the alert and continue, but the reminder keeps you conscious of how long you have been playing.
Need a short break without committing to a full self-exclusion? Use the Time-Out feature to temporarily suspend your account for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. All pending bonuses are paused and resumed when the time-out ends.
Self-exclusion is a formal, binding commitment to stop gambling at cd99 for a minimum of 30 days up to a maximum of 5 years, or permanently. Once activated, it cannot be reversed during the chosen period. Your account is locked, all marketing communications cease, and any active bonuses are forfeited. Contact support to request self-exclusion at any time.
At any time you can request a full summary of your account activity, including total deposits (৳), total withdrawals (৳), net profit/loss, and gaming sessions over any period. Seeing your actual history in black and white is often the clearest signal of whether your gambling is staying within healthy boundaries.
Visit cd99.win and log in using your registered username and password.
Click on your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu.
Select the tool you want — deposit limit, loss limit, time-out, session timer, or self-exclusion — and follow the on-screen instructions.
Confirm your choice. Restrictions take effect immediately. You will receive a confirmation email at your registered address.
If you cannot locate the tool or need assistance, our 24/7 live chat team will activate any restriction on your behalf within minutes.
If you recognise any of the following signs in yourself or someone you care about, please reach out to our support team or use the self-exclusion tool immediately.
Take a moment to reflect honestly on the questions below. This is not a clinical diagnostic — it is a personal awareness check designed to help you evaluate your relationship with gambling. There are no right or wrong answers, and your responses are entirely private.
If you answer "Yes" to three or more of these questions, we strongly recommend using one of cd99's responsible gaming tools — or speaking directly with our support team. Seeking help early makes a significant difference.
cd99 takes its responsibility to prevent underage gambling with the utmost seriousness.
The cd99 platform is strictly intended for adults who are 18 years of age or older at the time of registration. During the account registration process, every new player is required to confirm their age. cd99 reserves the right to request official identity documents — such as a National ID card or passport — to verify age before activating real-money gaming features.
If we discover that a player is under 18, the following actions will be taken immediately: the account will be permanently closed, all deposited funds will be returned to the originating payment method (bKash, Nagad, Rocket, or Upay account), and any winnings generated will be forfeited. cd99 will not contact underage users for any marketing purpose.
We strongly encourage parents and guardians in Bangladesh to take an active role in monitoring their children's internet activity. A range of parental control software solutions are freely available that allow you to restrict access to gambling websites on home and mobile devices.
cd99's responsible gaming team is available around the clock. Reach out through any channel below.
Connect with a responsible gaming specialist instantly via the live chat feature on the cd99 platform. Average response time: under 2 minutes.
Send us a detailed message at with the subject "Responsible Gaming". We reply within 48 hours (Bangladesh Standard Time, UTC+6).
Our responsible gaming team provides full support in both English and Bengali, so you can explain your situation in whichever language feels most comfortable.
All responsible gaming requests — including self-exclusion, deposit limit changes, and time-out requests — are treated as the highest priority and actioned without delay.
When you feel confident about your limits and ready to play for fun, cd99 has the full range of entertainment waiting — live cricket betting, premium slots, and an immersive casino experience, all secured with SSL encryption and backed by our 24/7 support team.
18+ Only Gambling can be addictive. Please play responsibly. If gambling is causing harm, contact immediately .